Privacy Policy

Effective Date: 2025-07-01

Welcome to MATRIX BUSINESS SUPPORT (https://matrixbusinesssupport.co.za). By accessing, browsing, or using this website in any capacity, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms govern all interactions, transactions, and communications conducted through our website. If you do not accept or agree with any part of these terms, you are prohibited from accessing or using the site and its services.

Your continued use of this website constitutes ongoing acceptance of any updates or modifications to these terms. It is your responsibility to regularly review this document to ensure awareness of any changes. Failure to adhere to these terms may result in suspension or termination of access to our website or services without prior notice.

For questions or clarifications regarding these Terms and Conditions, please contact us at info@matrixbusinesssupport.co.za. Your use of this site is contingent upon full compliance with all applicable local, national, and international laws and regulations.

1. Introduction

This website is owned and operated by MATRIX BUSINESS SUPPORT, a company registered in accordance with the laws of South Africa, with its principal place of business at MATRIX BUSINESS SUPPORT, Pretoria, South Africa. For all inquiries, complaints, or feedback, please contact us at info@matrixbusinesssupport.co.za. Our business hours are Standard Business Hours 8am to 4pm, Weekdays starting Monday to Friday (South African Standard Time), and we strive to respond to all inquiries within 48 hours.

These Terms and Conditions outline the rules, responsibilities, and limitations governing your use of our website and services. By accessing, interacting with, or purchasing products/services through this website, you acknowledge that you have read, understood, and agreed to abide by these Terms. This document also incorporates by reference our Privacy Policy and any additional legal notices that may be published by MATRIX BUSINESS SUPPORT from time to time.

MATRIX BUSINESS SUPPORT operates in compliance with the relevant legal frameworks of South Africa, including but not limited to:

  • Protection of Personal Information Act (POPIA) – Governing the processing, collection, and protection of personal data.
  • Consumer Protection Act (CPA) – Outlining consumer rights, product guarantees, and responsibilities.
  • Electronic Communications and Transactions Act (ECTA) – Addressing legal recognition of electronic communications, transactions, and e-commerce activities.

By continuing to use this site, you confirm your understanding that these Terms may be updated periodically to reflect legal changes or business practices. It remains your responsibility to review this section regularly to stay informed of any modifications. Continued use of the website following such updates constitutes acceptance of the amended terms.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

“Applicable Law” – Refers to all relevant South African legislation governing the operation of the Website and Services, including but not limited to POPIA, the Consumer Protection Act (CPA), and the Electronic Communications and Transactions Act (ECTA).Privacy Policy and POPIA Compliance

“Website” – Refers to https://matrixbusinesssupport.co.za, including all pages, content, tools, software, and services offered by or through MATRIX BUSINESS SUPPORT, whether accessed via desktop, mobile, or any other platform.

“User” – Refers to any individual, visitor, entity, or representative accessing, browsing, or interacting with the Website, including those who create accounts, purchase products, or engage with MATRIX BUSINESS SUPPORT’s services.

“Services” – Encompasses all products, resources, digital content, informational materials, software, applications, and tools made available by MATRIX BUSINESS SUPPORT through the Website, including consultations, purchases, downloads, and subscription-based offerings.

“Personal Information” – Refers to any data, in accordance with the Protection of Personal Information Act (POPIA), that can identify a User, including but not limited to names, email addresses, phone numbers, IP addresses, and payment information.

“Account” – Refers to a personal or business profile created by a User to access specific features, purchase products, or manage personal preferences on the Website.

“Content” – Refers to all intellectual property displayed on the Website, including text, images, videos, logos, trademarks, graphics, software, and audio files, whether owned by MATRIX BUSINESS SUPPORT or licensed by third parties.

“Third-Party Services” – Refers to external websites, applications, or services linked to or integrated with the Website, for which MATRIX BUSINESS SUPPORT bears no responsibility.

“Agreement” – Refers to these Terms and Conditions and any additional legal policies or agreements referenced or incorporated by MATRIX BUSINESS SUPPORT.

3. Privacy Policy and POPIA Compliance

3.1 Personal Information
By using this website, you consent to the collection, storage, and processing of personal information as outlined in our Privacy Policy. MATRIX BUSINESS SUPPORT is committed to safeguarding your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA). Personal information collected may include, but is not limited to, your full name, email address, phone number, physical address, payment information, IP address, and browsing activity.

All personal data is processed lawfully, fairly, and transparently, ensuring it is collected for specific, explicitly stated, and legitimate purposes. MATRIX BUSINESS SUPPORT does not collect more data than is necessary for the functioning of its services.

3.2 How Personal Information is Collected
We collect personal information through various means, including:

  • Direct interactions – When you fill out forms, create an account, or purchase products/services.
  • Automated technologies – Through cookies, web beacons, and tracking technologies as you interact with the website.
  • Third-party services – Information shared by payment gateways, marketing platforms, or analytics tools.

3.3 Purpose of Data Collection
Your personal information may be collected and used for the following purposes:

  • To process transactions and fulfil product or service orders.
  • To provide customer support and respond to inquiries.
  • To improve website functionality and user experience.
  • To send promotional materials, updates, and marketing communications (with the ability to opt-out).
  • To comply with legal obligations, prevent fraud, and enhance security.

3.4 Sharing and Disclosure of Personal Information
MATRIX BUSINESS SUPPORT does not sell or rent personal data to third parties. However, personal information may be shared with:

  • Service Providers – Third parties who perform services on our behalf or in partnership with MATRIX BUSINESS SUPPORT (e.g., work integrated learning sites, payment processors, couriers).
  • Legal Authorities – When required to comply with legal obligations, court orders, or government regulations.
  • Business Transfers – In the event of a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction.

3.5 User Rights under POPIA
In accordance with POPIA, users have the following rights:

  • The right to access their personal data.
  • The right to request correction or deletion of inaccurate or incomplete data.
  • The right to withdraw consent for data processing at any time.
  • The right to object to the processing of personal information for direct marketing purposes.
  • The right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, users may contact MATRIX BUSINESS SUPPORT at info@matrixbusinesssupport.co.za. Requests will be processed within a reasonable timeframe in compliance with POPIA regulations.

3.6 Data Retention
Personal information will be retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Upon request, personal data will be securely deleted or anonymized, subject to legal obligations.

3.7 Security Measures
MATRIX BUSINESS SUPPORT implements robust technical and organizational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. However, users acknowledge that no system is completely secure, and MATRIX BUSINESS SUPPORT cannot guarantee absolute security of transmitted data.

3.2 Data Collection
MATRIX BUSINESS SUPPORT collects personal information to improve service delivery, ensure seamless transactions, and enhance the user experience. The data we collect may include, but is not limited to:

  • Identification Information – Full name, ID/passport number, and date of birth.
  • Contact Information – Email address, phone number, and physical address.
  • Transactional Data – Payment details, billing history, and purchase records.
  • Technical Data – IP address, device type, browser information, and location data.
  • Behavioural Data – Information about how you interact with the website, including pages visited, time spent on the site, and product preferences.

Personal data is collected through the following channels:

  • Website Forms – Registration forms, contact forms, and subscription sign-ups.
  • Transactional Activity – When you place orders, request support, or participate in promotions.
  • Cookies and Analytics – We use cookies and tracking tools to monitor website usage and improve functionality. For more details, refer to our Cookie Policy.

MATRIX BUSINESS SUPPORT processes personal data in accordance with POPIA and ensures that collection is:

  • Done lawfully, transparently, and fairly.
  • Limited to what is necessary for the intended purpose.
  • Used only for legitimate business purposes or to comply with legal obligations.

Personal data will never be sold or shared with third parties without your explicit consent, except in circumstances where disclosure is required by law or necessary for the performance of contractual obligations.

3.3 User Rights
In accordance with the Protection of Personal Information Act (POPIA), users have the right to:

  • Access Personal Information – Request a copy of the personal data we hold about you.
  • Correct or Update Information – Request corrections to inaccurate or incomplete data.
  • Request Data Deletion – Ask for your personal information to be deleted when it is no longer necessary for the purposes collected.
  • Object to Processing – Object to the processing of your data for direct marketing or profiling activities.
  • Withdraw Consent – Revoke consent for data processing at any time without affecting the lawfulness of processing prior to withdrawal.
  • Restrict Processing – Request temporary restriction of processing while accuracy is contested or if processing is unlawful.

To exercise any of these rights, you may contact MATRIX BUSINESS SUPPORT at info@matrixbusinesssupport.co.za. We are committed to addressing all data access and modification requests within 30 days, as required by POPIA. Verification of identity may be required to protect the integrity of your data.

If you believe your rights under POPIA have been violated, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za/.